The challenge
Across four clinics, reception teams missed hundreds of calls a month during peak hours, and no-shows cost the group an estimated $18,000 monthly.
What we built
- Built a voice agent that answers every call, checks live availability and books directly into the practice management system.
- Automated confirmations, reminders and a waitlist that fills cancellations within minutes.
- Routed clinical questions to staff with a summary and callback task created automatically.
The results
Missed calls dropped to near zero, no-shows fell by 45% and reception staff reclaimed over 30 hours a week to focus on patients in the clinic.