The challenge
Harbor Realty received over 1,400 enquiries a month across portals, their website and WhatsApp. Agents replied between showings, often hours later, and by then many buyers had already booked with a competitor. Evenings were spent chasing enquiries that were never going to convert.
What we built
- Deployed an AI agent across web chat, WhatsApp and portal email that replies within seconds, day or night.
- Built a qualification flow capturing budget, timeline, financing and must-haves, with scores written to the CRM.
- Connected agent calendars so qualified buyers can book viewings instantly, with automated reminders and feedback requests.
- Added a weekly vendor report generated automatically from viewing feedback and portal analytics.
The results
Within six weeks every enquiry received a response in under ten seconds, viewings grew by 64% and agents reclaimed around eight hours a week each. The team now closes more deals with the same headcount.